TJAAN & CO: A STORE WITH PURPOSE
Handcrafted Ethical Designs
Discover Tjaan
Explore the essence of Tjaan & Co. through our unique collection of handcrafted items. Immerse yourself in a world of creativity and craftsmanship, where each piece tells a story. Let us take you on a journey of artistry and passion. customisation available.
SHIPPING AND DELIVERY
How We Do It
Our pre-order service enables you to order a product before it has been shipped to the UK/Worldwide. We charge the full price of the products at the time of placing the pre-order. We will keep you informed once the goods reach the UK or final destination and when the products have been dispatched to you.
Delivery: Small items - Standard UK £6.00.
Delivered within 3 to 5 working days.
Medium items - Standard UK Delivery - £11
Delivered within 3 to 5 working days
Large items - Standard UK Delivery - £15.
Delivered within 3 to 5 working days.
Delivery Claims: In the event of a non-delivery, you must contact us within
7 days . We will do our best to trace with the carrier and assist in completing the claims process. Please note: Claims can take up to 60 days to complete.TJAAN & Co. will not accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds for items that the carrier confirms as delivered.
OUR RETURN POLICY
The Small Print
Our policy will allow 14 days from date of delivery. Unfortunately we can’t offer you a refund or exchange. After this time period.
Faulty Items: We want you to be satisfied with your purchase and are happy with the quality. If for any reason you are not satisfied with your purchase, please contact us within 7 days of receipt of the product/s. For a refund excluding shipping ( non refundable) the product/s must be in original condition, unused with the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
THE FULL STORY
What We Stand For
At Tjaan & co, we believe in handmade products that support collaborative and sustainable design. We value the traditional work techniques of artisans and the time it takes them to make each product by hand. Their, work is not our only concern. As a committed Artisan-Made Home Decor Online Store, we go above and beyond to create strong emotional ties with the communities we work with. We strengthen our ties with artisans through integration activities and volunteering initiatives, all while helping them reach economic independence through their craft.
